What do you do when an aging ShoreTel system throws a wrench in your organization's communication strategy? For industry innovators Ultra Tool & Manufacturing, the commitment to investing in the latest manufacturing technology keeps them on the cutting edge of their industry. But, with a legacy on-prem phone system in their production facility, it was clear the time had come to extend that same mindset to their communications solution that would not only save costs but increase efficiencies for a hybrid workforce.