Advanced IVR Scripting, API Development, and AI Solutions Integrations

At Converged, we specialize in creating IVR scripting, API development, and AI solutions integrations tailored to meet the unique needs of your business. Our comprehensive approach ensures that every aspect of our service—from detailed IVR interactions to sophisticated backend integrations—is aligned with your strategic objectives, particularly enhancing customer experience. By guiding you in selecting the most effective and economical tools, we aim to streamline your operations and achieve measurable business outcomes. Our expertise in integrating advanced technologies with IVR solutions not only enhances customer interactions but also supports your ongoing success through improved efficiency and strategic insight. Call us today or contact us online for a consultation.

HOW CAN CUSTOM IVR & SMS APPLICATIONS HELP YOUR BUSINESS?

Reduce Wait Times by Using Convenient Self-Service IVRs

Custom IVR applications can be designed to offer customers the ability to conveniently self-manage their accounts. By using interactive voice response technology, the use of self-service options reduces the call load agents have to handle, allowing them to better service the callers that do need to speak with an agent.

Surveys Capture Valuable User Experience Feedback

Capture feedback from callers using customizable post-call surveys that suit your business's unique purposes and provide insight to improve internal processes such as additional training and workforce optimization strategies. Let us know how we can help!

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Don't Miss a Call With Advanced IVR Call Routing

Advanced IVRs can ensure calls are always answered by a live agent, even during heavy inbound call traffic. We'll work with you to find the best method for delivering and routing calls based on data analysis of your traffic.

Analyze Performance with Advanced IVR Surveys

What good is a custom application when you can't run reports to analyze the success rate? As your partner, we help you improve and streamline processes and measure success.

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Align Workflows with Voice & SMS Applications

The options are limitless for voice and SMS custom development. We'll work with you to integrate communications into your existing workflows, or create new ones to achieve your business goals.

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Integrating with Software Programs

Integrating IVR, voice, or SMS applications with other solutions can eliminate unnecessary time-consuming tasks and processes. Let automation work for you by providing faster account record updating, instant renewal and activation services, system alert notifications, and more.

Reach More Markets with Global Toll Free Services and Phone Numbers

Utilize international toll-free and local DID services in 113 countries so you can strategically reach your target audience regardless of location.

With a solid telecommunications infrastructure built on carrier-class networks and equipment, you receive quality service and up-time.

Organizations with a multi-national presence or looking to expand their footprint in other countries can use local numbers specific to the regions in which they conduct business.

Having local numbers provides convenience and assurance for callers located in those geographic areas, making it easier to grow your business and clientele.

If you're wanting to reach more markets, let us know and we will be glad to help.

OUR COMMITMENT TO YOU

We pride ourselves on never selling cookie cutter pre-built phone systems. We do much more. We provide consulting and analysis services to help you determine what your needs are, and how to meet those needs while preparing for the future.

With that information we create communications solutions that are tailored individually for your business.

To learn more how we can help your business, please contact us today.